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Strong technical background in MS Office 365, Mobile Device Management, 2-Factor Authentication (2FA), Active Directory, Windows 7, Windows 10, Windows 11 and Mac OS, Apple and Android products.
Basic Networking troubleshooting skills, including TCP/IP, DHCP, Ethernet, Wifi
At least 2 - 3 years of relevant IT Service Support experience
Able to convey information clearly and succinctly, and adapt style to meet users differing levels of IT knowledge and competence
Able to understand the needs and perspectives of others to enable delivery of solutions to meet customer needs
Strong customer-oriented culture
Ability to operate effectively within structured frameworks, to deliver high quality work and accurate reporting on performance and service delivery
Attention to detail
Strong written & verbal English Skills
Ideal:
At least 3 years of IT Service Support experience based on ITIL framework
Strong problem resolution skills
Working experience with cloud services
Knowledge of ITSM tools
HTC Global Services
Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
Mission:
We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.
Job ID: 126910185
