Service Desk Analyst: Mandarin Speaker
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1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
2. Ability to provide technical support over the phone
3. Excellent Oral and Written Communication skills
4. Hands on Experience on resolving customer issues related to the infrastructure
5. Assist with support of network connectivity, PCs, and VPN connectivity
6. Experience on Remote Desktop Client Software's
7. Ability to resolve and or provide work around
8. Anticipate customer needs and proactively identifies solutions
9. Enthusiastic Maintain high customer / end user satisfaction
10. Strong in Communication skills and inter-personal skills.
11. Should have good experience in troubleshooting hardware issues for both desktops and laptops.
12. Should have experience in Active Directory and desktop engineering
13. Hands on experience on VMware and VDI troubleshooting.
Languages Support: Mandarin
Abhidi is a leading IT solutions and staffing partner that helps organizations across industries, including financial services, technology, communications, manufacturing, retail, energy, and utilities. Specializing in IT recruitment across the APAC region, Abhidi connects businesses with skilled technology professionals to support their workforce and business goals. With strong technical expertise and a commitment to quality service, the company delivers tailored hiring solutions that meet clients' unique needs. Abhidi also supports IT professionals by connecting them with rewarding career opportunities and providing relocation assistance when needed. By partnering with organizations and talented individuals, Abhidi helps drive business growth and career success in the evolving technology industry.
Job ID: 153682701
