Service Desk Analyst – Level 1

Language Skills

• Proficiency in Japanese
• Good command of English is preferred.

Qualifications

• 2-to-4-year college degree in information technology or related field.
• Microsoft and Apple technical certification would be desirable.

Requirements

• Excellent communication skills and telephone handling etiquette.
• 2 years previous IT Service Desk experience.
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, 10 and O365 suite.
• Experience with using and troubleshooting O365 within a network environment (permissions, calendar sharing, and delegation).
• Experience using Microsoft Active Directory (view group memberships, shared drives access, policies, etc.), and Microsoft desktop applications (MS Office Suite, etc.).
• Knowledge of security technology, including local security, network security, application security a plus.
• Proficient with Microsoft Windows 10 and MAC (and newer/future) operating systems.
• Strong customer service, analytical, and problem resolution skills.
• Excellent interpersonal, written, and verbal communications skills at all levels.
• Ability to be a team player, with strong organizational & time management skills.
• Familiarity with Service Now (ITSM) will be an added advantage.