Hi
Greeting from Net2Source!
Job Title: IT Service desk
Location: Cyberjaya
Required Language: Korean
We need Immediate joiners or 2 weeks notice period
Job Description-
The Service Desk provides a single point of contact for all IT problems and inquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End-to End Tier 1 Incident Management support for all Desktop related problems and queries. The Service Desk Analysts are IT-skilled and provide complex technical advice to customers on queries and requests related to all aspects of the desktop area and to ensure that this support meets the established Service Level Agreements and quality standards.
Skills :
- Experience of working in a large customer focused environment.
- At least 1 years experience in a customer service industry, preferably IT based.
- At least 2 years experience of working in a help desk/customer handling environment.
- Fresh graduates with IT knowledge are welcome to apply.
- Previous working experience in a multinational Service Desk/Help desk environment for 1 to 2 years is an definite added advantage
- Good interpersonal skills and customer interface skills both on the phone and in person with
- customers and colleagues
- Good written and verbal communication skills in particular, verbal and telephone inquiry handling skills in business fluent Korean
- Excellent listening skill
- Good analytical skills and an ability to define the precise nature of customer problems.
- Ability to conceptualize problems.
- Ability to give specific and clear instructions and problem-solving advice.
- Ability to organize and prioritize work in an effective manner.
- Ability to work under pressure and be decisive.
Technical Skills
- In depth knowledge of PC technologies and desktop/server hardware and software architectures
- Knowledge of cabling and network architectures
- Ability to grasp new technical concepts quickly.
- In depth knowledge of Microsoft applications used on PCs MS Office , MS Windows XP knowledge of Lotus Notes mail.
- Basic understanding of computers and how they are configured.
- Ability to identify and distinguish between hardware, software, network, and server problems.
- Skills in the use of PCs and associated software and applications.
Interested candidate can share their resume at [Confidential Information]
Thanks
