Service Desk Analyst

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centers and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below

Job Title: Service Desk Analyst

Years of experience: 3+ Years

Location: Malaysia.

Job Description:

1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI)

2. Ability to provide technical support over the phone

3. Excellent Oral and Written Communication skills

4. Hands on Experience on resolving customer issues related to the infrastructure

5. Assist with support of network connectivity, PCs, and VPN connectivity

6. Experience on Remote Desktop Client Software's

7. Ability to resolve and or provide work around

8. Anticipate customer needs and proactively identifies solutions

9. Enthusiastic Maintain high customer / end user satisfaction

10. Strong in Communication skills and inter-personal skills.

11. Should have good experience in troubleshooting hardware issues for both desktops and laptops.

12. Should have experience in Active Directory and desktop engineering 13. Hands on experience on VMware and VDI troubleshooting.

Must skills: Korean or Thai or Mandarin Languages

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.