About the Role
We are looking for enthusiastic and customer-focused Service Desk Engineers to join our growing IT support team in Petaling Jaya, Malaysia. The ideal candidate will provide first-level technical support to end users, troubleshoot infrastructure-related issues, and ensure high levels of customer satisfaction while supporting global users in multiple languages.
Interested candidate's may share their resume at [Confidential Information] or may WhatsApp at +91 9599538713
RoleLanguage Requirement
Service Desk Engineer (English + Mandarin)
Service Desk Engineer (English + Japanese)
Service Desk Engineer (English + Thai)
Service Desk Engineer (English + Korean)
Job Details
- Location: Wisma LYL, Petaling Jaya, Selangor, Malaysia
- Employment Type: Full-Time (Permanent)
- Project Duration: Long-Term
- Joining: Immediate
- Working Hours: 9 AM – 5 PM (Including Public Holidays as per business requirements)
Key Responsibilities
- Provide Level 1 IT Service Desk support to end users via phone, email, chat, and remote support tools.
- Troubleshoot and resolve hardware, software, network, and connectivity issues.
- Support end-user computing devices including laptops, desktops, and virtual desktop environments (VDI).
- Diagnose and resolve VPN, remote access, and network connectivity issues.
- Manage incidents, service requests, and escalations through ticketing systems.
- Provide technical assistance using remote desktop support tools.
- Perform Active Directory user administration activities including password resets and account management.
- Support VMware and VDI-related troubleshooting activities.
- Ensure incidents are logged, tracked, and resolved within agreed service levels.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
- Collaborate with infrastructure and support teams to resolve complex technical issues.
- Document troubleshooting steps, resolutions, and knowledge base articles.
Required Skills & Qualifications
Must-Have Skills
- 2–4 years of experience in IT Service Desk, Technical Support, or Helpdesk Support.
- Hands-on experience supporting:
- Laptops, Desktops, and VDI environments
- VPN and Network Connectivity
- Active Directory
- Remote Desktop Support Tools
- VMware and Virtual Desktop Infrastructure (VDI)
- Strong troubleshooting and problem-solving skills.
- Ability to provide technical support over phone and remote channels.
- Excellent verbal and written communication skills.
- Strong customer service orientation with a proactive approach.
- Ability to identify workarounds and resolve user issues effectively.
- Experience handling infrastructure-related incidents and service requests.
Good-to-Have Skills
- Experience with ServiceNow or other ITSM ticketing tools.
- Microsoft Certifications.
- ITIL Foundation Certification.
- Ability to think creatively and provide innovative solutions to technical problems.
Language Requirements
Candidates must be fluent in:
- English + Mandarin
- English + Japanese
- English + Thai
- English + Korean
