Service Desk Expert- Japanese Speaker

Key responsibilities:

Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).

Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.

System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance.

Reporting: Generate regular reports on system performance, data quality and other relevant metrics for stakeholders.

Communication: Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status.

Collaboration: Work collaboratively with other regional members to resolve complex issues and improve overall system performance and data quality. Skills & Qualifications: Demonstrated ability to carefully follow detailed instructions and operational manuals.

Qualifications

• Experience in IT support.
• Experience using monitoring tools.Monitoring operations using management tools.
• Strong understanding of server operating systems (Windows).
• Excellent written and verbal communication skills in Japanese. (N1 or N2)
• Experience with incident management tools for example Service Now
• Excellent problem-solving and analytical skills with meticulous attention to detail.
• Ability to work independently and as part of a team
• Ability to work a rotating shift schedule, including weekends or public holidays.
• Training will be provided for successful candidates.
• Willing to accept 12 hours shift.

Flexible Wellness Program

Shift Allowance

ODC Allowance (For those reporting dailyto office)

Language Allowance

Replacement Leave

Medical Benefits