Service Desk Lead (English speaker)

About the Client/Organisation

Join a high-impact global organisation at the forefront of digital innovation. This global leader in IT services and consulting helps businesses modernize their operations through innovative technology solutions. It partners with clients across industries to drive digital transformation, offering services such as cloud migration, cybersecurity, data analytics, and enterprise applications. Known for managing complex IT ecosystems, it supports organizations in enhancing performance, improving customer experiences, and achieving sustainable growth.

*ATTRACTIVE SALARY PACKAGE + SHIFT ALLOWANCE*

Job Title: Service Desk Lead

Working Location: Petaling Jaya, Malaysia

Work Mode: Hybrid

Job Profile Summary

Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, SAP basis, public clouds, private clouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk.

Job Description

Essential Job Functions:

• Provide expert technical support in infrastructure services, responding to complex issues and inquiries.

• Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.

• Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance.

• Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.

• Participate in the development of infrastructure documentation, including incident reports and configuration details.

• Apply deep technical knowledge to address complex infrastructure-related problems.

• Follow established best practices and standards in infrastructure service delivery.

• Apply critical thinking and technical skills to find solutions to infrastructure issues.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience

• Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role

• Proven experience in infrastructure technology analysis

• Proficiencies in data analysis and problem-solving

• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• An advanced degree in a relevant field is a plus

• Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus

Interested Let's Talk.

If you're excited to explore this opportunity, apply directly or connect with Pooja Rawat

at [Confidential Information] for a confidential discussion.