Candidates with
JLPT N3 /N2/ N1 certifications can apply for this role.
We are also open for candidates who are willing to relocate other locations.
Do you have Technical Support experience, and are you seeking a new full-time job Cognizant is recruiting a Technical Support Analyst, and the role comes with an attractive salary and a benefits package.
As an IT Troubleshooting Troubleshooter, you will handle end-user voice calls in Japanese. You will also provide first-level resolutions for end-user computing and Business Applications. Please note this position requires customer service orientation and the ability to work in an inclusive and agile team.
In your first few weeks in this Customer Service role, you can expect to:
- Handle end-user voice calls in Japanese Language
- Provide first-level resolutions for End-user computing and Business Applications
- Ticket creation/Categorization/prioritization in SNOW or any Ticketing tool experience
- Ticket triaging to respective Support Group
- Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC or L1 Apps.
To apply for this IT Support Manager role, you will need Troubleshooting skills on desktop and applications (MS Office, Adobe, etc) and troubleshooting skills on VPN connectivity and tools (MS Team, Webex). You will also require experience supporting Windows domain password-related issues and troubleshooting using remote control tools. In addition, you should have troubleshooting skills and experience in handling Exchange (Outlook) and other IT issues. Experience in Service Desk Team handling and supporting voice calls to Japanese users is also essential.
If you're looking to impact and create change positively, you'll be rewarded with an excellent salary and benefits package for your inclusive and committed approach. At Cognizant, taking care of employees is a priority:
- You can pursue innovative career tracks and opportunities here
- You can enhance your professional development through education and dedicated training
- We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.
Please contact our team today to apply and register your interest in this full-time Service Desk Specialist position. They'd be thrilled to hear from you. We'd love to help you get your next role and enable you to fulfil your professional ambitions.
At Cognizant, we engineer modern businesses to improve everyday life. Because we're dedicated to making a lasting impact. Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients business, operating and technology models for the digital era. Our unique, industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies globally. Learn how Cognizant helps clients lead with digital at www.cognizant.com .
Employee Status : Full Time Employee
Shift : Day Job
Job Posting : Nov 21 2023
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
