Role:
- Providing IT support to end users located in various locations globally
- Analysing, troubleshooting and providing fixing solutions for application/OS problems
- Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
- Monitoring ticket timelines (SLAs)
- Contact with the end users by phone, email and chat
Requirements:
- Deep experience (or equivalent) in technical support
- English with Japanese & Mandarin language proficiency skills
- Good knowledge of the ticketing tool is an advantage
- Team player attitude
- Organizational skills and the ability to set priorities effectively
- Quick and effective problem-solving skills
- Minimum 2 years working experience is a MUST
Benefits:
- Buddy program
- Internal career development program
- International job opportunities
- Onboarding program
- Unlimited employment contract
Be part of Us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That's why Hemmersbach is The Social Purpose IT Company.
