Service Desk Support - L1/L2 (Mandarin & Cantonese Speaker)
Service Desk Support - L1/L2 (Mandarin & Cantonese Speaker)
Laurelsoft (M) Sdn Bhd2-6 Years
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Job Description
Job Scope:
Service Desk and Incident Management aims to restore IT services to the agreed service levels as quickly as possible following an interruption or degradation of service
Job Description:
- Acting as the single point of contact (SPOC) for all user-reported incidents and service requests.
- Performing first-line investigation, diagnosis, and troubleshooting of incidents.
- Resolving incidents and service requests within the defined scope of the Service Desk.
- To restore normal service operations promptly in the event of service disruptions.
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About Company
Laurelsoft is a leading IT consulting Malaysian company focused on providing business relevant solutions to its customers. We offer the entire range of enterprise IT services – package implementation, web ennoblement, application integration and application management to customers in the BFSI, Manufacturing and Retail verticals.We Offer - Software Development, IT Staffing - Providing IT Talent, Corporate Trainings, Outsourced Testing Services.
http://www.laurelsoft.com.my/