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Service Desk Support - L1/L2 (Mandarin & Cantonese Speaker)

Laurelsoft (M) Sdn Bhd
2-6 Years
Kuala Lumpur
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  • Posted 8 hours ago
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Job Description

Job Scope:

Service Desk and Incident Management aims to restore IT services to the agreed service levels as quickly as possible following an interruption or degradation of service

Job Description:

  • Acting as the single point of contact (SPOC) for all user-reported incidents and service requests.
  • Performing first-line investigation, diagnosis, and troubleshooting of incidents.
  • Resolving incidents and service requests within the defined scope of the Service Desk.
  • To restore normal service operations promptly in the event of service disruptions.

More Info

Job Type:
Contract Job
Industry:
Banking
Role:
Other Roles
Function:
Others

About Company

Laurelsoft is a leading IT consulting Malaysian company focused on providing business relevant solutions to its customers. We offer the entire range of enterprise IT services – package implementation, web ennoblement, application integration and application management to customers in the BFSI, Manufacturing and Retail verticals.We Offer - Software Development, IT Staffing - Providing IT Talent, Corporate Trainings, Outsourced Testing Services.
http://www.laurelsoft.com.my/

Job ID: 153057665

Last Updated: 26-08-2026 09:29:54 AM
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