Essential Job Functions
- Demonstrate leadership and sound business acumen, showing consistency among principles, values and behaviour, thus building the trust and confidence of customers and business partners and following through on commitments
- Compliance to all policies, procedures and ethical standards
- Influencing Others.
- Builds effective relationships with colleagues, clients, customers and business partners.
- Excellent analytical skills
- Developing Others – Builds the skills and competencies of others and guides appropriate behaviours. Creates opportunities for the development and growth of others.
- Influencing Others – Successfully builds support for ideas without the use of hierarchical power. Builds effective relationships with colleagues, clients and customers.
- Experience with Service Delivery
- Ensure weekly, daily reports are sent to customer
- Provide reports as required by SDM or for own use to manage the performance of the team.
- SPOC escalations and issues (routing, process and tools related)
- Manage the resources and shift roster
Basic Qualifications:
• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role
• Proven experience in infrastructure technology analysis
• Proficiencies in data analysis and problem-solving
• A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CompTIA Security+ is a plus
