Purpose of this position / Position summary:
Reporting to the Service Manager, the Senior Service Engineer is responsible for after-sales service in Coordinate Measuring Machine (CMM) and Metrotomography (X-ray machine) maintenance, calibration, and repair, and providing sales support activities in installation, commissioning, and warranty repair
Primary duties and responsibilities:
Service Responsibilities
- Perform field service machine maintenance, calibration, and repair.
- Carry out Coordinate Measuring Machine (CMM) - (including Metrotomography and optical microsystem), installation, commissioning, warranty support.
- Support in local and regional exhibition and seminar
- Support in planning the Service team's work activities by working closely with the Administrator.
- Handle customers request based on priority and importance, or as requested by Service Manager
- Support to enforce adherence to documented operation procedures and machine check lists
- Monitor repair part failure frequency and make recommendation for stocking
- Support to plan and recommend service tools requirement
- Ensure calibration standards and tools validity
- Collaborate & support the team in getting the job/request completed.
- Coach & mentor new or junior engineer during onboarding.
- Work closely with other departments i.e., Logistics, Finance, to complete the sales process.
- Promote services and new service product to customer.
Administrative
- Ensure Customer Care Ticket (CCT) & Service Order (SVO) are created before attending to job request
- Update SVO daily & submit Service Order Confirmation (SVOC) promptly for billing proc
- Submit Customer Perfect Order (CPO) & draft commissioning certificate to Administrator for further processing immediately after each New CMM installation.
- Prepare draft calibration report immediately after calibration service to Service Manager for approval
- Support Administrator to generate quotation with recommended parts & labourcharges
Development & Training
- Take initiative in updating one's own product & technical knowledge - CurioZ
- Participate training program, workshop & seminar etc. as organized by the department or company.
- Recommend training requirements based on I-Base
- Get trained in ISO 17025 calibration with ISO 10360 method, pass competency assessment and able to perform accredited calibration on-site.
- Any other duties and responsibilities as assigned by the Company.
