Service Executive

Job Description: Service Executive (Automotive)

Key Responsibilities

• Attend to customers for vehicle service, explain service requirements, and provide professional advice.

• Prepare job orders, service quotations, and ensure accurate documentation before work begins.

• Coordinate with workshop technicians to ensure timely and quality completion of service jobs.

• Update customers on service progress, additional repairs, and estimated completion time.

• Ensure high level of customer satisfaction and achieve CSI targets.

• Handle customer complaints and provide solutions in a timely and professional manner.

• Follow up with customers after service to ensure satisfaction and retention.

• Ensure all service processes comply with company SOPs and manufacturer standards.

• Monitor service appointments and manage daily service schedule efficiently.

• Liaise with parts department to ensure availability of required parts for service jobs.

• Ensure proper vehicle inspection and accurate billing before delivery to customers.

• Maintain proper records of service history, customer information, and job completion.

• Perform any other duties assigned by the Service Manager or superior.

Requirements

• Minimum Diploma or relevant qualification in Automotive or related field.

• 1–3 years experience in automotive service or customer service role.

• Good communication and customer handling skills.

• Basic technical understanding of vehicles is an advantage.

• Able to work in a fast-paced environment.

• Possess valid driving license.