Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city Centre,
Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.
Department: Food & Beverage
Reports To: Outlet Manager
Job Summary: The Hostess is responsible to support daily restaurant operations by supervising service staff, ensuring guest satisfaction, and coordinating with relevant departments to maintain service and facility standards.
Key Responsibilities
- Make sure that the guest is greeted and served promptly and to the required standard.
- Assists the Outlet Manager and their subordinates with the daily operation of the room and staff supervision.
- Oversees activity of Waiters/Waitresses / Trainees and ensures maximum service is extended to the guests in their assigned station.
- Handles minor complaints and report them to the Assistant Manager or Manager for proper action.
- Ensures smooth co-operation between the Restaurant, the Kitchen and the Stewarding.
- Checks maintenance schedule and follows-up on job orders to be completed.
- Manage the outlet reservations in the reservation system.
Skills And Qualification
- Diploma in Tourism/ Hospitality/ Hotel Management or any relevant certificate.
- Good command in writing & speaking English. Able to speak other languages will be an added advantage.
- Minimum 2 years experiences in similar position.
- Full and comprehensive working knowledge of all areas within the Food and Beverage Division
- Outgoing and people oriented, motivator with effective human relations skills, team builder, Self-starter.
- Cooperative, adaptable, flexibility in working hours, good interpersonal skills.
- Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
