Service Management Intern

Your IT Future, Delivered

Service Management Intern

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our RO BIT team is continuously expanding. No matter your level of Service Management proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace

Intern's Learning Opportunities

To learn and apply service management fundamentals of Incident, Problem & Change Management in an enterprise environment involving regional and global stakeholders. In addition, to use own analytical skills in deriving improvement plans/initiatives

During the internship period, you will be exposed to these areas:

Responsibilities:

To provide support during major incidents and manage necessary follow-up actions post-incident completion.

Support in BAU and ad-hoc reporting for Service Management. Get experience in management reporting and join service review discussions as needed

Involve in process/operational improvement using PowerBi/AI skills. Potential initiatives to be involved:

• Automating impact assessment data capture for APEC region
• Revamp of country scoring mechanism for Service Management
• Support local country helpdesk centralization initiative
• Support supervisor on other BAU & ad-hoc Service Management activities for the APEC region, for e.g.:
• Monitoring & analysis of country KPIs/scorecard
• Collaborate with Global on IT Scorecard KPI changes for Service Management
• Monitoring & tracking BCP / IT DRP activities with regional countries
  
  

Requirements:

• Higher Diploma/Degree in Information Systems/Computer Science.
• Basic knowledge of PowerBI / AI is preferred
• Internship period of minimum 6 months
  
  

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space
  
  

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.