Your IT Future, Delivered

Service Management Intern

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our RO BIT team is continuously expanding. No matter your level of Service Management proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace

Intern's Learning Opportunities

To learn and apply service management fundamentals of Incident, Problem & Change Management in an enterprise environment involving regional and global stakeholders. In addition, to use own analytical skills in deriving improvement plans/initiatives

During the internship period, you will be exposed to these areas:

Responsibilities:

• To provide support during major incidents and manage necessary follow-up actions post-incident completion.
• Support in BAU and ad-hoc reporting for Service Management. Get experience in management reporting and join service review discussions as needed
• Involve in process/operational improvement using PowerBi/AI skills. Potential initiatives to be involved:
  
  
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• Automating impact assessment data capture for APEC region
• Revamp of country scoring mechanism for Service Management
• Support local country helpdesk centralization initiative