Manage the service performance to customer, ensure that service level is achieved in the line with contract / SLA and deliver outstanding customer service across the location.
To analyse provisioning reports to identify the repair that has passed deadline and not acted upon by respective Service Center.
Service Quality Management
Ensure quality delivery of services to the service partners.
Identify, assess and communicate the impact of changes affecting the customer and/or service delivery.
Lead and manage internal delivery teams to establish the Standard Operations Procedures.
Requirement:
Final year student who's currently pursuing a bachelor's degree/ Diploma in Business Management / Logistics / Supply Chain or any other relevant qualifications.
Able to work well in a fast-paced changing, excellent problem-solving skills and take initiative in leading change to improve warehouse operations.
Fast learner who is pleasant, patient and self-disciplined.
Familiar with Microsoft Words, Excel and PowerPoint.
