Service Operations Executive

Job Responsibilities:

• Responsible to handle service requests & troubleshoot issues escalated from customer service frontline and end user
• Escalate the issues to the relevant department if the issues cannot be resolved
• Analyse any recurring customer issues and identify potential areas for improvement within system and process.
• Close communication with customer service frontline and retailers to improve customer satisfaction and loyalty.
• Perform weekly and monthly Trade-in report and Samsung Finance + performance report to related department.

Job Requirements:

• Fresh Graduates are encouraged to apply
• Diploma or Degree in Information Technology or related field.
• Proficient in Microsoft Office applications (Word, Excel)
• Must have excellent oral & written communication skills in English
• Good understanding about redemption service and operations a plus
• Ability to work in a fast-paced environment
• Organized, goal-oriented, excellent ability to multi-task, motivated self-starter who can work well in a team environment
• Strong communications and interpersonal skills with a demonstrated ability in handling business stakeholders