Job description:
About the Team:
We are looking for a new colleague in Service Team of Division Aftermarket at our location in Petaling Jaya, Malaysia.
What you can look forward to as a Service Readiness and Network Development Manager, ASEAN:
- Implement Service Readiness Order process
- Assess and analyze the service capabilities of different countries in the territory, identify the gaps, and develop the plan to close the gap
- Execute and follow up OEMs field warranty and service cases and service concept
- Development of Dealers (Service partner), including setting capability goals, implement development plans, planning dealer network coverage footprint, etc.
- Competence development planning and execution for both external partners and internal stake holders
- Plan and execute industrial product & technical training program, monitor feedback and continuously optimization
- ZF system/portal content maintenance for service partner and pro-academy
Your Profile as a Service Readiness and Network Development Manager, ASEAN:
- At least 10 years of related working experience in construction equipment, engine or automotive aftermarket.
- Familiar with construction equipment, engine or related automotive industrial products.
- Excellent communication skills across internal and external stakeholders
- Strong project management skills
- Independent, self-motivated, initiative, strong drive for results.
- Fluent English, written and verbal
Why you should choose ZF
- Individual Growth: At ZF, you accelerate your career by working together across borders and cultures. Take advantage of global development opportunities, support and a flexible working environment.
- Experience Variety: Join ZF to shape future mobility and sustainable systems. Drive smart solutions and contribute to safer, cleaner, affordable mobility for all.
- Find Inspiration: Develop yourself in a team-oriented and supportive environment at ZF. Take on international challenges, be inspired by your colleagues and shape the future with us.
