Service Support Specialist

Job Scope:

1) To create work order in Oracle after ensuring the details in PO and quotation matches

2) To perform monthly billing/invoicing

3) To collect all the service chit from technician and upload in dedicated folder as per customer in Server/Teams

4) To ensure follow up with customer on outstanding amount and have zero Past Due

5) To discuss with customer on the payment schedule and advise the operation team accordingly when they need to perform the maintenance work and ensure invoicing happen to avoid their payment cycle

6) To comply fully on our compliance policy on administrative works

7) To raise PR in Oracle for vendors or subcontractors and comply fully with our procurement policies

8) To review Work In Progress, Unbilled Revenue, Unearned Revenue on monthly basis with Ops and Sales team

9) To get approval for office utilities and submit for payment on timely manner

10) To handle technician claims and track petty cash transactions

11) To organize quarterly activity for all branch employees

12) To monitor parts ordering and arrival for branch for service related activities

13) To confirm with customer on payment received and to advise credit department to tag off correct invoice.