A Day in Your Life at MKS:
As a Service Support Technician, you will be performing in-house servicing & repair of company products. In this role, you will report to the Service Support Technician Team Lead.
You Will Make an Impact By:
- Perform in-house servicing, repair of company product. This job may include participation in aspects related to customer issues, product issues, or other tasks to support the repair depot
- Provide assistance to technical support team on technical and service-related problems
- Diagnose electronics, mechanical, hardware, software and systems failures, using established procedures
- Maintain accurate service records, including repair logs, calibration certificates, and parts usage
- Determine most cost-effective repair/resolution to minimize customer downtime
- Prepare reports for analysis of product failure trends and service ability issues
- Manage inventory of spare parts and tools required for repair work
Skills You Bring:
- Diploma in Electrical/ Electronic/ Mechanical Engineering, or equivalent
- Minimum 2 years of related experience require
- Must have assembly experience using hand tools
- Good communication skill (technical & non-technical)
- Familiarity with standard test equipment such as multimeters, oscilloscopes, and calibration tools
- Ability to read and understand schematics, assembly drawings, and test/calibration procedures
- Experience in test data recording, failure & root cause analysis as well as trouble shooting
- Experience with PC based applications to include Microsoft Office package and email
Preferred Skills: (Optional)
- Oracle & Visual Factory experience a plus
- 6S and Lean manufacturing experience helpful
Physical Demands and Working Conditions:
- Involve lifting of electro-mechanical subsystems (10-20kg)
