About Company
MB Automation (Malaysia) Sdn. Bhd. delivers advanced semiconductor, die sorting, and carrier tape solutions as part of the Germany-based Mühlbauer Group. The company integrates high-speed, flexible production equipment to meet global market demands in semiconductor backend processes. For more details, visit Mühlbauer.
Key Responsibilities
- Provide 1st‑level remote technical troubleshooting for customers.
- Arrange and coordinate service engineer for new projects and maintenance jobs.
- Handle technical hotline support and respond to customer inquiries.
- Support and coordinate customer and internal training sessions.
- Review and verify technical reports to ensure accuracy.
- Propose upgrades, service modules, or technical solutions to existing clients.
- Conduct after‑sales activities, including customer visits, follow‑up calls.
- Manage warranty-related after‑sales calls and ensure timely resolution.
- Prepare and submit expense claims, service documentation, and sales forecasts.
What We're Looking For
- Education background in Electrical/Electronic, Mechanical, Mechatronic Engineering, or equivalent.
- Experience in semiconductor equipment servicing (die sorter, pick & place, vision inspection, robotics)
- Strong problem‑solving and troubleshooting abilities.
- Good communication and interpersonal skills, able to interact with all levels.
- Willing to travel, including internationally, when required.
- Proficient in English and Bahasa Malaysia.
We Offer To Our Employee:
- Five days work week
- Comprehensive Healthcare & Wellness
- Recognition & Rewards
- Professional Development
- Global exposure & Mobility
