ServiceNow Business Analyst

Dear Candidates,

Greetings of the day....!!!!!

We are hiring for a Business Analyst with Telecom domain Experience

ServiceNow Business Analyst 

Years of Exp 7 + Years

Location - Selangor

About the role-

We are looking for skilled and experienced Business Analyst in Telecommunication domain with ServiceNow.

As a ServiceNow Business Analyst, this role will be instrumental in bridging the gap between business needs and IT solution, ensuring the successful implementation and optimization of business requirements as per customer needs.

The ideal candidate will be responsible for gathering requirements, analyzing business processes, to liaise between lines of business and architecture and engineering teams, facilitating agile development methodologies.

Key Responsibilities-

• Requirements & Qualifications 7 to 10 years of experience as a Business Analyst for agile development teams, leading sprint plannings.
• Collaborate with business leaders, process owners, and IT teams to gather and analyses requirements for ServiceNow implementations.
• Conduct workshops and meeting with stakeholders to understand pain points, business challenges, and optimization opportunities.
• Act as a liaison between business teams and IT, ensuring that ServiceNow solutions align with organizational objectives.
• Stay updated on ServiceNow best practices and industry trends, particularly with Telecommunication domain.
• Ability to perform a role as Product Owner or with the Customer Product Owner and explaining the ServiceNow OOTB capability Working experience in ITSM, CSM, ITOM, CMDB and HAM Modules on ServiceNow Analyze existing business processes and identify areas for automation and optimization using ServiceNow capabilities. Strong experience in hosting and facilitating SCRUM sessions with development teams.
• Proven experience as a Business Analyst, preferably within the ServiceNow ecosystem.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and stakeholder management skills.
• Ability to work collaboratively across business and technical teams.
• Preferred Certification †ServiceNow Certified System Administrator, Certified Scrum Master, SAFe Agilest

Please acknowledge with the below details and also please share me the updated CV

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