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Good experience in providing L2/L3 production support under stringent SLAs
.Developed and customized HRSD solutions using HR Case Management and Employee Service Center.
• Configured HR Services, Record Producers, and Catalog Items for employee requests.
• Implemented Lifecycle Events for onboarding, internal transfers, and offboarding processes.
• Created workflows and Flow Designer automations to streamline HR operations.
• Developed Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs.
• Integrated ServiceNow with enterprise systems such as Active Directory and third-party HR applications.
• Built reports and dashboards to track HR service performance and KPIs.
Job ID: 151025253
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