Services Team leader - Resource Management

Services Team Leader - Resource Management(APAC)

Are you passionate about leading field service operations and resource planning

Would you like toensurethe right people, skills, andlogisticsare in place for flawless service delivery

Join our team

Baker Hughes is a global energy technology companyoperatingin more than 120 countries. For over a century, we have delivered innovative, reliable, and sustainable solutions. Our Field Services and Maintenance teams play a key role in ensuring customers equipment ismaintained, repaired, and refurbished safely and efficiently, enablinglongtermoperational success.

Partner with the best

As aServices Team Leader - Resource Management(APAC),you willreport directly to the Global Field Service Manager. In doingsoyouwillbe responsible formanaging all resources andlogisticsrequiredto perform service and maintenance activities at customer sites. You will oversee deployment planning, skill alignment,longrangeforecasting, and ensure resource readiness to support business commitments. This role plays a critical part in service delivery, customer satisfaction, and operational excellence.

The primary responsibility of the ResourceTeamLeader,focuses on developing competitive strategies to effectively hire,retain, develop, train, & assign skilled Field Service Engineers based on customer requirements all within our Industrial Energy Technology services business (IET).

Strategically the role requires a proactive & a solid planning approach focused on analyzing the region's Demand, understanding customer needs, developing the team's capabilities, managing business conflicts, resolving personal issues, building a strong Health & Safety culture, to deliver the best-in-class Field service execution

As a Services Team Leader - Resource Management, you willbe responsible for:

• Leading field resource deployment planning and execution to meet customer and businessobjectives.

• Attending weekly, daily, and Monthly review calls with the extended team (Planners, Service Mangers, Outage excellence etc.) to support outage planning, ensure thetimelyfulfilment of resources on the required work scopes andestablisha 1-year plan for his/her team.

• Interfacingwithcustomer service managers to support issue escalation and service coordination.

• Developing longrange forecasts for regional resource needsand contributing to longerterm plans for the broader operational unit.

• Oversee daily operations ensuring efficiency, productivity,HSEand quality standards are consistently met.

• Ensure compliance with safety, quality, and regulatory requirements in all operational activities. Building a strong Health and Safety culture in line with company policies and standards.

• Creating and executing shortand longterm resource plans based on forecasts and business commitments, including staffing, skills planning, and training development.

• Ensuring the right skills and necessary knowledge for the regional resource pool ismaintained, to support industry standards and customer requests.

• Collaborating with immigration & execution teams to ensure successful site mobilizations,logisticssupportandtimelyfulfilment of customer needs (Visas, gate pass readiness, site training etc.).

• Assigning training programs to meet regional demand and developing the team's technical capabilities (Multiskilling). Build, mentor, and lead high-performing teams by promoting accountability, innovation, and professional development.

• Coordinating andfacilitatingcareer path planning and progression of His/her Field Service Engineers

• Coordinate with the tooling deployment team and manage field service engineers equipment that requires calibration.

• Implementing standardized project processes and ensuring departmental alignment with updated procedures.

• Partner with Engineering, HR, and other departments to ensure cross-functional alignment and operational support.

• Liaising with Human Resources for issues concerning retention of employees, contract renewals, exit evaluation, career opportunities, developmentplansand other HR related matters.

• Suggesting operational improvements in products, processes, and procedures.

• Coordinating andfacilitatingcareer path planning and progression of His/her Field Service Engineers

• Driving data integrity of the company's IT tools (Salesforce database,ERPsytems,Workdayetc.)

Fuel your passion

To be successful in this role you will:

• Preferably hold aBachelor'sdegree from an accredited institution (OR a high school diploma/GED with at least 4 years of experience in Services).

• 3+ years ofexperience in managing resources in a service industry, preferably Field Service.

• Strong background in leadership, operations and strategy doing Operations & Resource Management.

• Comprehensive understanding ofservice onsite operations,management principles, fulfilmentprocessand resource optimization

• Develop, implement, andmonitorkey performance indicators (KPIs) to maximizeutilizationand assigned hours to achieve /exceed the annual planned target

• Excellent communication and interpersonal skills for effective collaboration with internal / external stakeholders & cross-functional teams.

• Exceptional leadership and people management skills, with a proven ability to inspire, motivate, and develop teams

• Possessgoodinterpersonal and leadership abilities.

• Building a strong partnership with other regions,UKhead office, trainingacademyand regional resource managers toleveragecross regionutilization, lessons learnt, and assignment opportunities for His/her team members.

• Ability to manage multiple priorities in a fast-paced, dynamic environment

• Ability to make sound decisions under pressure and drive results through others

• Excellentproblem-solving and analytical skills able toidentifyissues, assess risks, and implement practical solutions.

• Familiarity with motors,generators& turbinesis preferred but not critical.

• Oil & Gas and Power/energy industry experience preferredbut not critical.

Work in a way that works for you

We understand that people work best indifferent ways. In this role, we can offer flexible working patterns such as:

• Flexible workinghoursallowing you to adjust your schedule to work when you are most productive and balance personal commitments.

• Home based - Remote working.

Working with us

Our people are at the heart of everything we do. We believe we are stronger when everyone is supported, engaged, and empowered to bring their authenticselvesto work.We invest in the wellbeing, growth, and development of our teams, ensuring every individualhas the opportunity tothrive.

Working for you

For more than a century, our innovations have shaped the future of energy and manufacturing. To continue pushing boundaries, we reward those who embrace change and drive progress. When you join us, you can expect:

• Contemporaryworklifebalance policies and wellbeing programs

• Comprehensive private medical care options

• Life insurance and disability coverage

• Tailored financial programs

• Additionalelective or voluntary benefits