About the RoleThe Settlement Operations Center Manager leads the local settlement operation centre function while orchestrating cross-border collaboration with other regional centers. The role accountable for day-to-day operations including process improvement and the design and rollout of settlement standards and compliance frameworks, ensuring accuracy, reliability and regulatory compliance across multiple geographies and time zones.
Key Responsibilities
- Lead multiple local teams to ensure smooth daily operation and coordinate cross-border handoffs.
- Own for the center's performance metrics end-to-end (KPI/OKR) to set the targets, review dashboards and drive continuous improvement.
- Manage bank accounts and payment operations for multiple entities/funds with proper authorization, segregation of duties and control checks.
- Ensure adherence to banking/payment regulatory requirements and internal policies; support audits and remediation activities.
- Collaborate closely with Finance, Risk, and Compliance stakeholders; escalate issues and communicate status proactively.
- Undertake other settlement-related tasks as required.
- Coordinate regional coverage, including 24/7 where applicable, incident response and stakeholder communications.
Qualifications
- Bachelor's degree in Finance, Accounting, Economics or related discipline.
- 57+ years experience in settlement/cash/fund operations within the banking or financial industry
- Proven leadership experience managing teams of at least 20+ people, including coaching, performance management and workforce planning.
- Demonstrated ability to lead both local teams and international teams.
- Knowledge of global clearing/settlement processes, systems and compliance requirements; hands-on with controls and risk mitigation.
- Excellent communication, stakeholder management and problem-solving skills; able to deliver in a fast-paced environment.
- Fluent in English and Mandarin (written and spoken).
Preferred Attributes
- Experience coordinating 24/7 operations across regions and time zones.
- Exposure to cross-border payment platforms, regional settlement systems and system migrations/automation projects.
