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• Proven experience working in Shared Services / BPO environments, supporting high-volume operations
• Strong background in customer service and order management, ensuring accurate and timely processing
• Hands-on exposure to regional and global process support, collaborating with cross-functional stakeholders
• Consistently met and exceeded SLAs and KPIs, maintaining high service quality and operational efficiency
HTC Global Services
Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
Mission:
We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.
Job ID: 151263077
Skills:
Financial Governance, Budgeting, BPO Shared Services, Cash Flow Management, Corporate Restructuring, Stakeholder Management, Financial Reporting, Financial Leadership, Risk Management
Skills:
Servicenow, Gdpr, Workday, English, HR shared services, Hr Operations, HR Systems, Hr Generalist, Chinese
Skills:
Data Management, Sap Successfactors, System Testing, Analytical Skills, Compliance, control mechanisms, Hr Operations, HR Shared Services, Compensation And Benefits, qualification and learning processes, performance management, audits, Goal Setting
