We're excited to announce that we're looking for a talented candidate to join our transparent and collaborative team! If you're looking for a good work culture where you can grow and make a difference, we'd love to hear from you!
Company Description
Known is a tech-enabled supply chain services company which operate at global scale. Our business operation involving freight forwarding, quality inspections & manufacturer audits, inventory planning, and customs brokerage, all in one easy-to-use platform. We help our clients navigate the complexities of global trade.
Location
This is a full-time on-site role based is Dutamas, Kuala Lumpur.
Role Description
As a Shipping Coordinator, you will be responsible for coordinating multiple origins freight forwarding, including export processes, customer service, and transport coordination. This role is key to Known's continued success in international logistics operations.
Responsibilities are as follows:
- Negotiate ocean and air freight rates service agreements with carriers and freight forwarders with support of International Logistics Manager.
- Responsible for the monitoring of day-to-day shipment booking status with SSL or NVOCC. Select appropriate shipping method and carriers based on cost, transit time and reliability.
- Custodian of HBL record maintenance in NetSuite Oracle system.
- Coordination of all efforts to get a shipment from origin to the destination port including but not limited to; HBL record creation, shipment progress monitoring, document preparation, submission and handoff to the International Logistics Assistant Manager upon cargo ETD port of origin.
- Monitoring of SSL booking confirmation progress, origin container gate-out & gate-in timeline, factory container loading completion, SSL Shipping Instruction cut-off, VGM cut-off, BL cut-off, Port cut-off and actual vessel departure.
- Managing all outbound paperwork associated with international shipments, including Master bills of lading, House Bill of Lading, Telex BL, AMS Filing, ISF filing, VGM, Insurance Certificate and export customs declarations.
- Responsible for escalation of high-risk cases to the International Logistics Manager when required.
- Ensure factory comply with all applicable international shipping regulations, including customs regulations, import/export regulations, INCOTERM, and other trade compliance requirements.
- Provide excellent customer service, addressing any concerns or questions that clients may have about freight forwarding activity. Stay up to date with the latest industry trends and regulations to ensure that services are of the highest quality.
Background & Experience:
- Bachelor's degree in logistics, supply chain, business administration or equivalent professional related work experience
- 1-2 years of experience and progression as a freight forwarding or supply chain professional.
- Experience of ERP usage is essential; NetSuite experience would be a distinct advantage.
- Experience with one OR multiple SSL parties related to their web online booking and shipment monitoring usage is essential and would be a distinct advantage
- Logistics freight forwarding management experience is essential with Strong knowledge of international shipping and customs procedures.
- Flexible working patterns will be required due to the global nature of the business.
- Attention to Details, Strong analytical and organizational skills.
- Ability to identify and implement process improvements to drive business results.
- Fluency in English is essential.
