Site Reliability Engineer

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with Scale @ Speed as our guiding principle.

Site Reliability Engineer

Qualifications

• Minimum of 5+ years of experience in a major services organization, with large-scale data or production/project management and oversight experience.
• 2+ years of experience in supporting solutions preferably in the big data world or managed similar roles

Desired Technical Skills

• Big Data & eco systems knowledge, distributed storage like MINIO, ADLS using S3, Iceberg tables
• Linux shell scripting
• Support the data loading using Spark engine, knowledge on Kubernetes, secrets management
• Data schedulers like Ariflow etc
• Maintaining and troubleshooting the Environment with dashboard and other tools like Grafana
• Manage desired alerts and monitoring dashboards from SRE perspective.
• Ability to work 24*7 shifts on need basis

a) Relationship Management

• Ability to manage senior relationships across all the Business and Functional areas
• Ability to develop cooperative and constructive working relationships
• Ability to handle complaints, settle disputes and resolve conflicts and negotiate with others
• Collaborative team player orientation towards work relationships, strong culture awareness

b) Production Support and Decision-making

• Highly developed skills in managing 24x7 production support comprising of Incident, Problem, Change management and other ITIL phases of production support
• Ability to break down complex problems and projects into manageable goals
• Ability to get to the heart of the problem and make sound and timely decisions to resolve problems
• High severity incident management and situation management skills
• Knowledge on ADO and SNOW workflow management

c) Development

• Ability to develop technical skills in coaching, mentoring, and teaching on the job to co-staff
• Effectiveness in building trust, respect and cooperation among teams