Site Reliability Engineer

Job Summary

We are looking for an experienced and highly motivated Site Reliability Engineer (SRE) to support and enhance the reliability, scalability, and operational efficiency of enterprise digital platforms and infrastructure environments.

The ideal candidate will possess strong hands-on experience in CI/CD, containerised microservices environments, infrastructure monitoring, automation, and production support. This role requires a proactive individual who can work closely with development, infrastructure, and vendor teams to ensure high system availability and operational excellence.

Key Responsibilities

• Maintain, monitor, and improve overall system reliability, availability, and performance.
• Support digital service infrastructure reliability and operational stability.
• Perform proactive monitoring, troubleshooting, and issue resolution for production environments.
• Participate in on-call support rotation for SRE-related incidents and critical production issues.
• Manage and support CI/CD pipelines and deployment processes using GitLab and equivalent deployment orchestration tools.
• Automate deployment and operational workflows to improve efficiency and reduce manual intervention.
• Manage containerised microservices environments using Docker and Podman.
• Perform microservices deployment, scaling, startup, shutdown, and maintenance activities.
• Support container orchestration and service reliability initiatives.
• Implement and manage monitoring and observability tools such as Prometheus and Grafana.
• Monitor APIs, application health, system metrics, and infrastructure performance.
• Refresh, restart, or optimise APIs and services when required.
• Perform disk usage monitoring, cleanup, and housekeeping activities.
• Ensure infrastructure environments remain optimised, secure, and stable.
• Support patching, maintenance, and operational improvements.
• Participate in Business Continuity and Disaster Recovery (BCDR) planning and execution activities.
• Support incident response, root cause analysis (RCA), and post-incident reporting.
• Ensure operational readiness and recovery processes are maintained.
• Coordinate and work closely with external vendors for infrastructure-related tasks and support activities.
• Collaborate with development, infrastructure, DevOps, and business teams to resolve operational challenges.

Job Requirements

• Minimum 4–8 years of experience in Site Reliability Engineering, DevOps, Infrastructure Operations, or related roles.
• Proven experience supporting enterprise production environments and mission-critical applications.
• Strong understanding of CI/CD concepts and automation, infrastructure reliability and monitoring, and Linux/Unix environments.
• Hands-on experience with GitLab, Docker, Podman, Prometheus, and Grafana.
• Experience managing microservices environments and API monitoring.
• Experience in production support, incident management, and on-call support environments.
• Proven ability in system troubleshooting and root cause analysis.
• Familiarity with cloud platforms (AWS / Azure / GCP).
• Exposure to Kubernetes / OpenShift container orchestration platforms.
• Experience with scripting or automation tools and Infrastructure as Code (IaC).
• Good communication and stakeholder management skills.
• Ability to work effectively under pressure in production environments.
• Strong ownership mindset, operational discipline, and a proactive approach to reliability.
• Team player with the ability to collaborate across technical teams.

Nice to Have

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• Relevant certifications in Kubernetes, AWS / Azure, DevOps / SRE, or Linux Administration.
• Exposure to Infrastructure as Code tools such as Terraform or Ansible.