Site Services Specialist

Job Description

The Site Services role is responsible for oversee and coordinate end-to-end Integrated Facilities Management (IFM) services, including cafeteria operations, employee transportation, cleaning and housekeeping, landscaping, pest control, waste management, and other soft services, ensuring service delivery meets contractual, safety, and operational standards.

The role acts as the single point of coordination for all outsourced IFM and service providers. While day-to-day execution is carried out by vendors, this position focuses on service governance, performance monitoring, cost control, compliance assurance, and continuous improvement in alignment with contractual SLAs, regulatory requirements, safety standards, and company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate all IFM vendors and ensure SLA compliance and service quality.
• Conduct regular performance reviews, audits, and improvement actions.
• Cafeteria & Employee Services
  • Oversee daily cafeteria operations, food quality, hygiene, and service standards.
  • Conduct routine inspections of kitchen, serving areas, and back-of-house.
  • Ensure cafeteria equipment is maintained and serviced via CMMS/work orders.
  • Manage beverage supply and consumables to ensure service continuity.
• Facilities Maintenance (Hard & Soft Services)
  • Oversee maintenance of building maintenance, pest control, janitorial services, plumbing, landscape and cafeteria-related systems.
  • Ensure preventive and corrective maintenance is executed by IFM/contractors.
  • Maintain housekeeping, hygiene, and site cleanliness standards.
• Vendor & Contract Management
  • Manage service contracts, purchase orders, and vendor performance.
  • Coordinate with Facility Manager and contractors for maintenance execution.
  • Handle escalation, issue resolution, and service follow-up.
• Ensure compliance with IMS, RBA, food safety, environmental, and EHS standards.
• Support audits and sustainability initiatives.
• Facilitate monthly cafeteria committee meetings and track actions.
• Provide regular service performance and incident reports.
• Coordinate with internal stakeholders for service alignment.
• Provide 24/7 standby support for critical facility issues.
• Lead response and recovery during major site incidents.
• Ensure continuity of essential employee services.
• Identify service gaps and drive corrective/preventive actions with vendors.
• Improve efficiency, reliability, and employee service experience.

Qualifications

REQUIRED:

• Bachelor's Degree in: Science & Technology, Facilities Management, Hospitality Management with relevant operational experience.

PREFERRED:

• Certifications: Food Handling/Food Safety Certificate (preferred), Facilities Management or Safety-related training (advantageous).

SKILLS

• Proactive, independent, and strong work attitude
• Strong analytical and problem-solving skills
• Good communication skills in English (written and spoken)
• Competent in using software and facility management systems
• Ability to manage multiple vendors and drive performance compliance
• Strong coordination and stakeholder management skills
• Ability to handle major operational issues under pressure
• Strong focus on service quality and continuous improvement
• Good inventory and spare parts management (FIFO discipline)

Additional Information

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us atto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately toor email .