Snr Exec/Exec - Personal Financial Services (Operations & Customer Service)

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Job Responsibilities:
Sales & Service

• Providing superior service to branch customers and cross selling of bank products as applicable

• Required to carry clear sales targets for specific products

• Assist in the management of branch queue time as per the Bank's approved Service Level Agreement

• Learning and using I-Pads/other devices (if applicable to branch) for customers service/ cross selling

• Perform Meeter-Greeter/Navigator role on rotational basis / as applicable

• Assist in calling up customers for service / sales interactions

• Stepping out of the branch to meet customers for service / sales discussions occasionally / as applicable

• Support Bank's Digital Transformation initiatives

• Accepting assignments as required to maintain adequate staffing levels throughout branch network within the Region.

Operations

• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank from time to time) in a timely and accurate manner.

• Over-riding of transactions.

• Perform Self-Audit Check diligently as required

• Comply to Bank's internal SOPs as applicable

• On stand-by during weekend for SST activities / as applicable

• Perform Relief CSOM functions / as applicable

• Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier)

• Comply to staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation

• Observe the Bank's Code of Conduct & Ethics

Other Responsibilities

• Maintaining confidentiality of customers and Bank's information in a responsible manner

• Keeping a clean, organized work area and maintain a professional appearance

• Attending all trainings as applicable including e-learning/Smart-up

• Filing of reports

• Occasionally help in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc.

• Carrying out other duties as assigned periodically.

Job Requirements:

• Candidate must be a minimum Diploma holder in any related field

• Related working experience in Financial Institution especially in front line would be an added advantage

• Must have integrity and accountability