About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Job Summary**
The Personal Banker at United Overseas Bank (Malaysia) Bhd is responsible for building and maintaining strong relationships with individual customers, understanding their financial needs, and providing suitable banking solutions and services. This role focuses on delivering exceptional customer service and contributing to the bank's growth through effective sales and advisory activities.
Job Responsibilities**
- Build and manage a portfolio of individual customers, fostering long-term relationships through proactive engagement and needs-based selling.
- Conduct financial needs analysis for customers to identify opportunities for banking products and services, including deposits, loans, investments, and insurance.
- Advise customers on various banking products and services, explaining features, benefits, and terms clearly and accurately.
- Process customer transactions efficiently and accurately, adhering to all bank policies and procedures.
- Achieve individual sales targets for various banking products and services.
- Handle customer inquiries, complaints, and service requests promptly and professionally.
- Ensure compliance with all regulatory requirements and internal bank policies, including anti-money laundering (AML) and know-your-customer (KYC) procedures.
- Participate in sales campaigns and promotional activities to drive business growth.
- Stay updated on market trends, competitor activities, and new product offerings to effectively position the bank's services.
- Collaborate with other departments to ensure seamless customer service and cross-selling opportunities.
Job Qualifications**
- Bachelor's degree in Banking, Finance, Business Administration, or a related field.
- Proven experience (minimum 2-3 years) in a customer-facing role within the banking or financial services industry, preferably as a Personal Banker or Relationship Manager.
- Strong understanding of retail banking products and services, including deposits, loans, investments, and insurance.
- Excellent communication, interpersonal, and negotiation skills.
- Demonstrated sales acumen and a proven track record of achieving sales targets.
- Customer-centric mindset with a strong commitment to providing excellent service.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
- Fluency in English and Bahasa Malaysia is essential. Proficiency in other local languages will be an added advantage.
- Relevant professional certifications (e.g., FIMM, PCE, CEILI) are highly desirable.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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