Role Overview:
As Social Media Officer, you will play a key role in managing and protecting our brand reputation across online platforms. You will be responsible for identifying, addressing, and removing harmful or misleading content to ensure a positive and trustworthy brand presence. Your contributions will directly influence customer confidence and overall business image, making you an integral part of our success.
What You'll Be Doing
- Maintain a clear escalation protocol for sensitive issues, ensuring compliance and timely follow-up.
- Spot trends in consumer feedback and flag opportunities or concerns to operational and clinical leadership. Collaborate across departments to address concerns and close the feedback loop.
- Analytics and Reporting: Track and analyze the performance of social media campaigns and content. Use insights to refine strategies, improve engagement and increase effectiveness.
- Collaboration with Other Teams: Work closely with marketing, sales, and product development teams to ensure brand consistency and to develop social media campaigns that align with other promotional and advertising activities.
- Crisis Management: Monitor online reviews and feedback, and respond to concerns, inquiries, or criticism in a timely and diplomatic manner. - Removing negative news, videos, and reviews. A confident understanding of takedowns via DMCA and legal routes is required
- Grow review volume and ratings across Trustpilot, MyFxBook, and app stores, and strengthen brand credibility
- Review and handle client feedback with a high degree of accuracy and attention to detail
Key Skills:
- Online Reputation Management
- Crisis Management
- Content Removal
- Reputation Management
- Negative Article Removal
- Accuracy & Completeness of Information
What We're Looking For
- Bachelor's degree in Marketing, Communications, or a related field.
- Proven work or intern experience with social media, marketing, or communication related roles.
- Ideally 2+ years in CFD, forex, or other regulated trading/brokerage environments, with direct experience managing online reputation and working knowledge of compliance constraints on public-facing financial marketing/communications.
- Proficient on writing skills and content creation.
- Understanding of SEO and web traffic metrics.
- Experience with social media analytics tools.
- Proficient in communication and collaboration skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Detail oriented person
- Good communication in English both written and spoken
- Fluent in Bahasa Indonesia is a plus
All applications will be treated in strict confidence. By submitting your application, you consent to our privacy policy regarding the collection and use of your personal data. Only shortlisted candidates will be notified.
