Date Posted: 13 Aug 2024
Legal Entity: Oyika Green Technologies Sdn. Bhd.
Job Function: IT
Location: Petaling Jaya
Employment Type: Permanent
Join one of the world's leading energy solutions providers and discover how you can grow with Yinson no matter where you are in your career.
Yinson is passionate about meeting the world's energy demands in a sustainable way. To achieve this, we believe in attracting great employees through the creation of a vibrant, progressive workplace that puts people first.
We're always on the lookout for experienced and passionate individuals to be part of the team, working and collaborating effectively to make a difference and create impact with individuals, corporations, governments and the business world.
Who are we
Yinson GreenTech is a wholly owned subsidiary of Yinson Holdings Berhad, a public limited liability company, incorporated and domiciled in Malaysia, and listed on the Main Market of Bursa Malaysia.
YGT is a green technologies solutions provider delivering clean, integrated and technology-enhanced ecosystems and services across the marine, mobility and infrastructure segments.
YGT's strategic investments currently include an advanced hydrofoil system for electric vessels, e-bikes with swappable batteries, autonomous technology for electric vehicles and vessels, marine energy storage solutions and electric vehicle charging.
YGT currently has five main brands: MarinEV, ChargEV, DrivEV, RydeEV and DigitalEV.
For more information, please visit Yinson GreenTech at: https://ygt.yinson.com
Key Responsibilities Of This Role
- Conduct analysis and troubleshooting to determine the root cause of the problems before escalating to relevant teams
- Monitor systems and processes, through both automated and manual checks, to identify current or potential issues
- Take ownership and ensure any identified current or potential issues are resolved, either directly or through escalation
- Support local teams with the implementation, day to day operation and maintenance.
- Develop and maintain customer support ticket systems, incident reports, and technical support documentation.
- Conduct workshops and provide training to end-users to increase the subscription rate and customer stickiness.
- Communicate with customers to gather feedback and feature-wished and share with the product team to further improve the products.
Specific Qualification Required
- A degree or diploma or certificate in IT, Computing, or any other related disciplines is preferred.
- 2 years of similar experience in application support roles or customer-facing roles
- Good knowledge of cloud and mobile applications, preferably with some programming background
- Experiences with relational databases such as MySQL, Postgresql, and able to perform simple queries
- Experiences with IOT systems and firmware development
- Good communication, analytical and problem-solving skills
- Positive mindset, can-do attitude, and able to work under pressure.
What can we offer
You will be working in a culturally diverse organization which fosters teamwork and mutual support. Our dynamic workplace not only encourages people to laugh be innovative, creative and open express themselves but is also geared to realizing ambition.
Yinson offers an excellent package of benefits and has offices located in a prime location in the city allowing for easy travel to and from work. Working hours are flexible with numerous company events held during the year.
