About Us
【 Hyva is now part of JOST World 】
Join JOST – Where Innovation Drives Global Mobility!
Join a global leader in safety-critical systems for the commercial vehicle industry! At JOST, we innovate for On-Highway and Off-Highway applications, shaping the future of transport, agriculture, construction, and beyond. Our strong portfolio—JOST, ROCKINGER, TRIDEC, Quicke, and Hyva—delivers cutting-edge solutions, from fifth wheel couplings to smart lifting systems and truck-mounted cranes.
With 7,500+ employees, operations in 35+ countries, and a footprint on six continents, we offer limitless career opportunities in an industry that moves the world. Be part of something bigger—shape mobility with JOST!
About The Role
As a Solution Analyst in our brand-new Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur, you will have the opportunity to serve as the vital liaison between business departments and the IT organization within JOST. As part of a global IT Solutions team, the SA is responsible for providing IT solutions that address business demands, including ERP changes, upgrades, and implementation projects for JOST colleagues and companies worldwide.
The SA acts as an internal solution consultant, collaborating closely with stakeholders to understand internal processes, operations, requirements, and functions. The position is heavily involved in Global IT Solutions portfolio, such as ERP and other business applications, ensuring alignment with JOST's goals and strategic objectives. This includes overseeing post-implementation management and support to ensure seamless operations of solutions that meet the organization's operational needs and business objectives.
Overall, the SA is pivotal in aligning JOST's IT applications with strategic business goals, fostering efficiency, and delivering high-quality, functional solutions that meet the evolving needs of a global organization.
Your key responsibilities will include but not limited to:
- Requirements Analysis and Solution Design: Translate business requirements into functional IT solutions for ERP and other applications within the Global IT Solutions portfolio.
- Stakeholder Collaboration: Serve as a point of contact for global business process owners, maintaining open communication to monitor and improve finance processes and satisfaction with IT services.
- Project Lifecycle Participation: Actively engage in all phases of the project lifecycle, including RFP tendering, requirements gathering, solution blueprinting, documentation, configuration, enhancements, solution validation, training, UAT, data migration, and go-live.
- Business Process Mapping: Map JOST's end-to-end processes across departments and divisions, ensuring that project deliverables comprehensively cover all areas. Support requirements translation into project objectives to address cross-functional needs.
- Configuration and Documentation: Design functional configurations for ERP and business applications, ensure detailed documentation for support colleagues and end users, and manage training and knowledge transfer sessions to internal teams.
- Project Coordination and Reporting: Coordinate project activities, assist in the development of IT project plans, report progress to management, and communicate with all relevant stakeholders to ensure alignment and timely completion.
- Solution Validation and Quality Assurance: Act as an intermediary between users and vendors to validate proposed solutions, ensuring they meet JOST's requirements. Conduct quality assurance testing to confirm that new solutions and enhancements are implemented as intended.
- Post-Implementation Support: Provide first-level support to business units, resolving operational issues and ensuring solutions continue to function seamlessly. Gather and manage new requirements, conduct training, and oversee knowledge transfer to internal teams.
- Continuous Improvement: Conduct root cause analysis to identify productivity enhancements, recommend product improvements, and drive efficiency in both business processes and IT.
- Change Management: Participate in change management processes by documenting, explaining, and reviewing requested changes. Support change initiatives and related activities.
- Vendor and SME Collaboration: Work closely with internal subject matter experts and vendors to validate solutions, coordinate on enhancements, and ensure all requirements are met. Facilitate open communication to manage vendor-related issues and enhancement requests effectively.
- Documentation and Reporting: Prepare and maintain thorough project-related documentation, reports, and presentations for management and relevant stakeholders.
In this role you will be collaborating with various stakeholders across the business including, internally – Global IT team, Business Process Owners, Subject Matter Experts & Key Users; externally – ERP Implementation Partner & other IT Vendors.
Our Regional Hub supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed.
You will be joining a newly formed Shared Services Centre team, with opportunities to grow, within IT Solutions or wider Global IT functions.
About You
To be successful in this role you will have:
*** SKILLS ***
- ERP Proficiency: Excellent understanding of ERP systems, with hands-on experience in major solutions such as Infor LN, Microsoft Dynamics, Oracle Suite, SAP, etc;
- Business Applications Exposure: Experience with Supply Chain Management and Smart Factory related solutions will be advantageous;
- Analytical Skills: Strong problem-solving abilities with excellent analytical and decision-making skills, capable of holistic thinking and connecting the dots across multiple applications and business processes;
- User-Centric Approach: Ability to evaluate and improve processes from a customer/user perspective, ensuring solutions meet stakeholder needs;
- Communication & Facilitation: Strong written and verbal communicator, comfortable interacting with colleagues at all levels. Proficient in written and spoken English; fluency in Mandarin is a plus;
- Project Management Knowledge: Good grasp of project management methodologies, including Waterfall and Agile models, with experience in project delivery;
- Collaboration & Networking: Proven ability to build networks, positive collaborations, and consensus among diverse stakeholders. Good team player who can work independently as well as part of a team;
- Attention to Detail: Highly organized and detail-oriented, with a strong commitment to delivering quality results within fast-paced project deadlines;
- Cultural Sensitivity: Culturally aware and adaptable to diverse work environments, capable of interacting with multiple stakeholders at different levels within the organization;
- Proactive Change Management: Ability to proactively manage changes in project scope, identify potential crises, and devise contingency plans.
*** POSITION REQUIREMENTS ***
Educational Level: Degree in Finance, Accounting, IT, or related fields
Professional Experience:
- Minimum of 5 years of experience in an Enterprise Resource Planning (ERP) implementation role, preferably with consulting experience and regional/global exposure in sizable implementations;
- Experience in SCM and Smart Factory related business operations systems, with exposure to SCM ERP processes such as Inventory and Warehouse Management, Procure to Pay, Quote to Cash, Service Management, Production Control etc;
- Proven track record in regional/global implementation projects, including documentation maintenance throughout the project lifecycle;
- Availability: Willingness to attend to urgent issues outside of official working hours and ability to travel as required;
- Language Proficiency: Fluent in English, with additional language skills in Mandarin considered an asset.
What We Offer
- We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
- We have a highly dynamic and very international work environment.
- We have Great Place to Work certified countries!
- We provide a competitive salary which is adjusted on an annual basis in case of good performance.
- We work hybrid and care about your work-life balance.
- You will find nice extras such as various company activities during the year.
Diversity, Equity & Inclusion (DEI)
We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability etc.
