Spa Supervisor Cum Therapist

Company Description

Angsana Teluk Bahang, Penang is the first Angsana-branded resort in Malaysia and is part of Banyan Group, an independent global hospitality company with a strong sense of purpose. Opened in October 2020, the vibrant beachfront resort offers 231 sea-view rooms and suites featuring contemporary Peranakan-inspired interiors, modern amenities, and design elements by internationally acclaimed designer Omar Khan. Guests can enjoy 5 restaurants and bars, a ballroom, meeting rooms, an infinity pool, a kids pool with water splash features, an interactive kids club, a gallery, a spa, and a fitness center. Located on idyllic Teluk Bahang beach, the resort is just a short distance from major Penang attractions such as Tropical Spice Garden, Entopia by Penang Butterfly Farm, ESCAPE theme park, Penang National Park, and Monkey Beach, offering hospitality professionals a dynamic and engaging work environment.

Role Description

The Spa Supervisor Cum Therapist is a full-time, on-site role based at Angsana Teluk Bahang Penang in Mukim 17 Batu Feringgi. This role oversees daily spa operations, including coordinating staff schedules, monitoring service quality, managing reception duties, and ensuring a smooth guest flow from arrival to departure. The Spa Supervisor Cum Therapist provides professional spa treatments and therapies, maintains treatment rooms and equipment, and upholds hygiene, safety, and brand standards. Daily tasks include guiding and coaching spa team members, supporting training initiatives, handling guest inquiries and feedback, promoting spa services and packages, and collaborating with other resort departments to deliver an exceptional guest experience. The role also involves administrative responsibilities such as maintaining accurate records, inventory control, and assisting with reports related to performance and revenue.

Qualifications

• Supervisory Skills: Ability to lead, motivate, and support spa team members, manage daily operations, and ensure compliance with service and quality standards.
• Customer Service and Communication: Strong guest service orientation, excellent interpersonal and communication skills, and the ability to handle guest feedback professionally.
• Receptionist Duties: Competence in managing spa reception, bookings, guest check-in and check-out, and basic administrative tasks.
• Training: Experience in coaching and training spa staff on treatment standards, guest service, and operational procedures.
• Professional Spa Skills: Recognized certification in massage therapy or spa treatments; hands-on experience delivering a variety of spa services safely and effectively.
• Industry Experience: Prior experience in a spa or wellness environment, ideally within a 5 Star resort or hotel setting.
• Operational and Organizational Skills: Attention to detail, ability to manage schedules and inventories, and familiarity with basic computer and booking systems.
• Additional Requirements: Flexibility to work shifts, weekends, and public holidays.
• Hiring is only open for Local Malaysians.