Support squad lead in delivering AI based transformation for the bank.
Carry out end to end process transformation workshop to identify pain points and AI based use cases to improve customer journey.
Draw As Is and To Be process maps.
Carry out peer analysis and relevant research prior to engaging with stakeholders to firm up pain points and solutions.
Work with stakeholders to carry out validation of POC for identified use cases, firm up business case and work with various stakeholders to present in various committees.
Post POC, work on implementation by liaising with various stakeholders and realize identified benefits.
Be patient and good listeners to narration of pain points by various stakeholders. Validate assumptions, narrations and pain points
Liaise with solution providers within / external to RHB to identify and propose solutions to stakeholders
Drive to conclusion basis on assumptions and convert ideas to actions as agreed with stakeholders.
Initiate, run, manage and track project (at various stages) started as a result of agreement with stakeholders to resolve identified pain points
Think laterally, so that 360 deg view of process / project is obtained. Holistic impact of actions are analyzed prior implementations.
Act as change / continuous improvement ambassador for the identified initiatives
Aid Squad Lead, to engage and present to GMC members, SBS/SFS, SBG/SFG and BG/FG Heads on the proposed initiatives and getting the buy-in, approval and sign-off.
Prepare and complete the proposal paper/memo for any proposed initiatives to secure GMC / SBS / SFS / SBG / SFG / BG / FG buy-in, approval and sign-off.
