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KLOOK

Specialist, Booking Fulfilment

KLOOK
Malaysia, Kuala Lumpur
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  • Posted 19 hours ago
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Job Description

What You'll Do

  • Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
  • Identifies and escalates difficult and complex issues to senior team members
  • Maintains a positive, empathetic and professional attitude towards customers and merchants
  • Liaises with internal departments and external merchants to fulfil booking amendments and refunds
  • Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system
  • Keeps updated with company procedures and processes
  • Shares merchant feedback with relevant departments for further improvements

What You'll Need

  • Preferably Diploma qualification and above
  • Fresh graduates are encouraged to apply
  • Proficient in either Chinese Mandarin or English (both verbal and written) or both (for Chinese Mandarin you will be handling merchants from China)
  • Previous experience in customer service is an added advantage
  • Able to work shifts (including weekends, public holidays, overnight)
  • Possess a problem-solving mindset to proactively find solutions for booking-related issues
  • Strong written and verbal communication skills to communicate clearly and effectively with internal and external stakeholders
  • Good team player to work collaboratively in a team environment
  • Keen attention to detail in completing tasks accurately and thoroughly

More Info

Job Type:
Permanent Job
Industry:
Other
Employment Type:
Full time

About Company

KLOOK

Job ID: 148688869

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Last Updated: 03-06-2026 08:42:33 PM
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