Managing the Non Performing (Impaired) SME/Islamic accounts and initiate civil actions and/or foreclosure proceedings.
Liaising with solicitors on matters in relation to civil / foreclosure actions and assets realization.
Liaising with Valuers on the valuation of properties
Liaising with Auctioneers on the sale of properties.
To handle inward customer calls/enquiries and negotiations
Attend to borrower's complaint and to resolve the complaint within the service level agreement (SLA) and turnaround time.
Restructures/reschedules/repayment program for impaired accounts if deemed necessary
Meeting with customers and evaluates borrowers requests/proposals and submits papers (SCAR/MEMO) to relevant DP authorities for consideration/approval
To monitor all repayment proposals and ensure the payments are promptly received and all expenses are checked and promptly paid.
Conduct site visitation to evaluate borrower's business operation.
Recommend accounts for write off or write down to security value.
To attend monthly PLCC meeting to update the status on the portfolio of accounts with Unit Head and Centre Head to ensure proper strategy/effective actions are implemented.
To forward related matters to Admin & Support Unit in timely manner such as payment of bills, bank in cheques, system updates, computation of statements and CGC matters.
To prepare and submit the monthly / quarterly management / Ad hoc reporting.
To update the status of legal actions in the DCRMS systems.
To perform annual collateral valuation updates for input at NP system and LOADS
To check all base system to ensure accounts are properly tagged
Ensure adherence to all regulatory compliance, BNM guideline, credit policies, procedures and etc.
Relief other team member who is on annual/medical leave
