Bring your career aspirations to life with AIA!
. Perform System administration for AIA Global HRIT Platform
. Supporting HRIT Lead & Manager on work assignments.
. Able to manage Workday functional modules
. Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.
- Provide L2 support to resolve any system related issues.
- Ensure resolution time meeting SLA target.
- Manages all assigned Incident & Change Requests and deliver according to the target resolution time.
- Self-discipline and good deliverables to promote accountability and trust at work.
- Perform system configuration and customization.
- Monitor system notification (errors) and take appropriate actions.
- Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
- Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.
- Provide training with end users in several ASPAC locations if necessary.
- Participate in regional project activities with HRIT focus.
- Successful system and process integration, efficient SLA driven end-user support and communications.
- Delivery of system and business process training for PCR.
- Liaises with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required.
