Specialist - Performance Management

Overall Role Purpose

Responsible for maintaining the performance management reporting environment and participate in managing new reporting requirements to actively support in steering improvement in operations.

Key Activities

• Maintain the SSC Performance Reporting environment and liaise with IT for any problems and issues with the technical infrastructure and the data downloads from the source systems (SAP, Oracle, Basware, CREST, etc...)
• Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.
• Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their monthly targets.
• Accurately prepare, present and analyze within the agreed timetables, the overall Global Key Performance Indicators (GKPI) and other statistics for the SSC and the service lines.
• Give advice to the service line senior and middle managers on how to interpret and use the management information to increase the performance in their areas of responsibility.
• Produce comprehensive manuals and work instructions related to performance management.
• Ensure quality and timeliness of performance reports from SSC to Business Partners.
• Ensure timely responses to queries.

Skills & Qualifications

• Proficient SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer
• System knowledge: Good knowledge of SAP, Oracle, Basware, CREST etc
• Excellent skills in MS Office especially Excel (VB),Power Point

• Independent and able to work with minimum supervision.

  Expected Years of Experience & Other Related Areas

• 2-3 years of relevant experience in performance reporting and data analysis