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Specialist - Performance Management

DHL Express (Malaysia) Sdn Bhd
Malaysia, Selangor
2-4 Years
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Job Description

Overall Role Purpose
Responsible for maintaining the performance management reporting environment and participate in managing new reporting requirements to actively support in steering improvement in operations
Key Responsibilities

  • Maintain the SSC Performance Reporting environment and liaise with IT for any problems and issues with the technical infrastructure and the data downloads from the source systems(SAP, Basware, CREST, etc...)
  • Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.
  • Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their monthly targets.
  • Accurately prepare, present and analyze within the agreed timetables, the overall Global Key Performance Indicators (GKPI) and other statistics for the SSC and the service lines.
  • Give advice to the service line senior and middle managers on how to interpret and use the management information to increase the performance in their areas of responsibility.
  • Produce comprehensive manuals and work instructions related to performance management.
  • Ensure quality and timeliness of performance reports from SSC to Business Partners.
  • Ensure timely responses to queries.
Skills
  • Proficient SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer
  • System knowledge: Good knowledge of SAP, Basware, CREST etc
  • Excellent skills in MS Office especially Excel (VB),Power Point
  • Independent and able to work with minimum supervision.
Education & Qualifications

  • Bachelor's degree in Computer Science or equivalent in experience.

  • 2-4 years of relevant experience in database management, data analysis and performance reporting.

  • Proficient in SQL Server, Microsoft Visual Studio, Power BI, Tableau, data extraction tools like Oracle Discoverer, experience in RPA would be an added advantage.
  • System knowledge: Good knowledge of SAP, Oracle, Basware, CREST etc
  • Excellent skills in MS Office especially Excel (VB),Power Point
  • Strong and effective stakeholders management.
  • Independent and able to work with minimum supervision.
  • Excellent verbal and writing skills (sentence structure and grammar).
  • Proactive communicator, having good interpersonal skills.
  • Digital and Data acumen.


More Info

Job Type:
Permanent Job
Industry:
Logistics/Courier/Freight/Transportation
Employment Type:
Full time

About Company

DHL Express (Malaysia) Sdn Bhd

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

Job ID: 146363183

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Last Updated: 25-04-2026 07:26:58 AM
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