Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me,
Do the Right Thing, and
Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing
- Conduct QA review to assess agent performance, identify areas for improvement, and provide feedback and coaching.
- Perform root cause analysis by reviewing quality monitoring data to identify trends and areas for improvement, and provide recommendations for training and process enhancements.
- Initiate calibration sessions within the Compliance Ops functions to align on QA standards and address quality related matters. QA
- Collaborate with the Learning & Development (LD) team to establish processes, define quality standards, ensure consistency, and refine training programs. LD
- Develop and maintain quality documentation, including QA scorecards, departmental SOPs, and other quality-related materials. QAQASOP
- Collaborate with cross-functional teams to identify and resolve quality-related matters.
- Stay up to date with industry trends and best practices in compliance and QA. QA
- Participate in the development and implementation of QA initiatives and projects. QA
What We Look For In You
- Bachelor's Degree or above, with preference given to majors in information security, finance, management, or related fields.
- Minimum 2 to 5 years of experience in Customer Service (experience in the FinTech / Crypto / Financial Institutions industry will be an added advantage). 2-5//
- Strong analytical skills with the ability to analyze data and provide actionable insights for continuous improvement.
- Excellent command of spoken and written in English and Mandarin as the role requires to deal with China Mandarin speaking counterparts.
- Highly motivated and detail-oriented with strong multitasking and prioritization abilities.
- Capable of working both independently and collaboratively within a team environment.
- Comfortable working in a fast-paced, dynamic environment with changing priorities.
Benefits & Perks
- Competitive remuneration package (Base Salary + KPI Allowance)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 3,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
Notice
: All official OKX vacancies are posted on this site. We are not affiliated with other third-party job boards except Linkedin.com, listings on other sites may be inaccurate or outdated. This is the only source of truth for applications.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
