At Nadi Tech, part of TNG Digital Group, we build and run secure, high-performance digital infrastructure that powers essential services across Malaysia.
Our platforms support large-scale B2B and public sector initiatives used by millions of people every day. That means reliability, security, and performance are not nice-to-haves. They are built into everything we do from day one.
We are looking for people who enjoy solving complex, real-world problems. People who think in systems, understand how things connect, and take pride in building infrastructure that is stable, scalable, and built to last.
Here, you will take ownership of systems that matter and see your work used in real, everyday scenarios.
What You'll Do:
1. Programme & Platform Operations
- Manage the day-to-day operations of mission-critical digital programmes, ensuring smooth execution across participating ecosystem partners, channels, and platforms.
- Oversee operational readiness, issue management, service performance, and programme governance throughout the programme lifecycle.
- Coordinate cross-functional teams to ensure operational stability, compliance, and service excellence.
2. Operational Governance & Continuous Improvement
- Develop, maintain, and enhance operational frameworks, SOPs, service standards, and governance processes.
- Monitor programme performance, identify operational risks, and drive corrective actions to improve efficiency, scalability, and user experience.
- Lead post-incident reviews and continuous improvement initiatives across operational workflows.
3. Stakeholder & Ecosystem Management
- Serve as a key coordination point between internal teams, government agencies, enterprise partners, service providers, and ecosystem participants.
- Drive alignment, facilitate decision-making, and manage escalations to ensure successful programme execution.
- Build trusted relationships with stakeholders and represent operational perspectives in strategic discussions.
4. Business Strategy & Programme Insights
- Analyse operational, ecosystem, and market data to identify opportunities, risks, and emerging trends.
- Translate insights into strategic recommendations that improve programme performance, adoption, and ecosystem outcomes.
- Support management reporting, business reviews, and executive decision-making through structured analysis and performance tracking.
5. Business Enablement & Use Case Expansion
- Identify and evaluate new programme, industry, and ecosystem opportunities that can leverage the platform's capabilities.
- Develop business cases, operating models, and implementation approaches for new use cases, features, and service offerings.
- Work closely with product, commercial, and technology teams to shape concepts from ideation through pilot and production deployment.
6. Strategic Initiatives & Market Expansion
- Lead strategic initiatives that support platform growth, including new market entry, ecosystem expansion, and partnership opportunities.
- Drive end-to-end execution of expansion initiatives — from opportunity assessment, stakeholder engagement, business case development, and buy-in acquisition to implementation and operationalisation.
Role Requirements:
Qualifications:
- Education: Bachelor's/Diploma degree in any relevant field.
- Experience:
- 4–7 years of experience in operations, programme delivery, or platform-scale services (e.g., fintech, e-wallets, banking, government tech, etc).
- Experience managing nationwide rollouts involving multiple parties such as merchants, financial institutions, and end users.
- Leadership Abilities: Experience in a team leadership or supervisory role, preferably with exposure involving national-scale platforms, public-private collaboration, government relation, and financial access initiatives.
- Communication Skills: Excellent verbal and written communication, strong presentation skills.
- Problem-Solving: Strong analytical skills, adept at identifying and resolving issues.
- Numbers Driven: Execute strategy based on performance matrices and data.
- Adaptability: Ability to thrive in fast-paced, dynamic environments, managing multiple projects effectively.
Skills/Knowledge:
- Strong command of written and oral English, Bahasa Malaysia & Mandarin would be a plus.
- Strong skills in process structure and design, programme governance, stakeholder coordination, and incident management.
- Self-motivated and able to work effectively within the team and across the organization with minimal supervision, working mainly independently to achieve goals agreed with leadership.
- Well-developed presentation skills, including the ability to effectively deliver information internally and externally at all levels.
- Strong analytical and attention to details skills.
- Motivated to continuously improve one's self.
What You Get
Work your way
Your wellbeing matters
- Medical coverage, with option to include dependants
- Extra leave for family and caregiving needs
Rewards that grow with you
- Monthly lifestyle allowance via TNG eWallet
- Long-term rewards for your contributions
Everyday support
- Mobile and broadband reimbursement
- Discounts and wellness perks
What it's like to work here
We value people who take responsibility, think clearly, and care about doing things right.
You will be working with a team that is practical, collaborative, and focused on building things that hold up under real pressure.
Note: Only shortlisted candidate will be contacted.
