Specialist, Technical Support

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion LEAP!

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do

Responsible in managing the escalation tickets (technical issue) reported by end users and merchants.

Responsible in monitoring the production e-wallet services.

Required to work in 24/7 shift arrangement (Must be willing to work in shift basis especially midnight odd hours as well as weekend and public holidays)

Assist Developer and Solution Architect in production query.

Gather Data from Logs and DB for Investigation, Reporting and Statistic Analytics.

Support activities that involve production environment.

Support merchant integration.

Working Closely with SRE (Site Reliable Engineer), Developer, SA (Solution Architect) team to mitigate any issues within defined SLA.

Must be willing to work in a fast paced and growing business and global environment where some travel maybe required.

The duties and responsibilities of the Employee outlined herein may be subject to change and the Employee may be required to perform additional tasks as deemed necessary by the Company.

Who should join us

Degree in Computer Science or closely related Engineering field, or equivalent work experience.

Experience of tracing and resolving issues using logging, DB query and other support tools.

Experience of working in technical on-call setup (24x7).

Must be willing to work in shift basis especially midnight odd hours.

Excellent analytical and problem-solving skills.

Persistence and determination to fully root-cause and resolve complex issues.

Strong written and verbal English communications skills. Understanding Mandarin will have advantage.

In addition, you will need a proven ability to operate in extreme high-pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.

Must be willing to work in a fast paced and growing business and global environment where some travel maybe required.

Mobile and Java developer knowledge will have advantage.

Our Perks & Benefits:

• Flexi working hours.
• Monthly eWallet allowance.
• Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (TCM) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [Confidential Information]

Note: Only shortlisted candidates will be contacted.

Let's keep LEAP-ing forward together!