At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.
POSITION OVERVIEW:
This role is part of Alcon's Human Resources function, a team that collaborates across the business to shape company culture, manage talent, align associates to our purpose, and support associate development to help our people and the world see brilliantly.
The Sr. Associate I, Payroll (Professional Path) is applies practical knowledge of job area typically obtained through advanced education and work experience. Responsibilities typically include (core activities): All the below activities are performed independently with minimal support.
KEY RESPONSIBILITIES:
- Day-to-day ticket resolution as part of support provided globally through Workday and Service-Now to Alcon associates and managers across countries and languages; ownership of requests: solving cases, updating systems, providing updates, following instructions in agreed standards and timeframes
- Act as first point of contact for questions from Alcon associates and managers and provide guidance on fundamental Payroll topics and issues
- Be actively committed to continuous improvement activities: identify process gaps and get guidance to form solutions to be presented to the Manger
- Support the preparation, production and update of process documentation (SOPs/ work instructions), people policies, procedures, handbooks, guidelines as required
- Juggle tasks according to priority
- Organize, monitor and enhance relationship with stakeholders
- Handle ticket requests with agreed level of politeness, professionalism and detailed response
- Work effectively within a team and with other teams, supporting and respecting each other, sharing knowledge, buddying.
- Handling Manufacturing sites and worked in Malaysia country payroll with Good knowledge of Malaysia legislation & laws.
- Handling more than multiple countries payroll. Primary supporting country : Malaysia (MTO)
- Secondary supporting country : Korea, Philippines
WHAT YOU'LL BRING TO ALCON:
- Having a good understanding of HR operations, preferably in an HR Shared Services function.
- Experience in using HR systems and ticketing tool, for example: SAP, Workday and ServiceNow
- Strong administrative ability, managing a complex and varied workload
- Ability to work effectively in an environment subject to changing priorities and short deadlines.
- Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems.
- Possess problem solving, planning, multi-tasking, and prioritizing skills
- Process-orientation and continuous improvement mindset
- Excellent Communication and Customer Service orientation
- Basic skills in Microsoft Office Suite (Excel, Word, PowerPoint)
HOW YOU CAN THRIVE AT ALCON:
- Opportunity to work with a leading global medical device company
- Collaborate with a diverse and talented team in a supportive work environment
- Competitive compensation package and comprehensive benefits
- Continuous learning and development opportunities
Alcon Careers
See your impact at alcon.com/careers
