Coordinates software and application deployments into various environments and ensure smooth release processes.
Monitors and supports production environment
Manage and resolve daily operational tickets within SLA to ensure smooth business continuity.
Swiftly familiarize with our system architecture, team dynamics and department operational activities to provide on-hands support.
Works with developers and systems engineering to identify potential operational issues with software and workflows before production release.
Develop and manage monitoring systems to ensure high availability and performance.
Design, implement, and maintain automation solutions to improve operational efficiency.
Manage access provisioning and enforce security best practices.
Lead incident response efforts, troubleshoot complex issues, and drive root cause analysis.
Supports all Company initiatives, policies, operating procedures, processes.
Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Must be able to juggle priorities and multi-task in a fast-paced environment. Work can be routine and challenging both at the same time.
Communicates well and be able to provide guidance to more junior engineers once fully trained and on-board.
Job Requirements
Bachelor's Degree in Computer Engineering, Computer Science, IT or related disciplines
Preferable to have at least 5-6 years working experience in a computer engineering, software development or IT environment and familiar with database, operating systems or middleware system.
Good understanding of software programming, software development, software releases, database management, networking concepts, cybersecurity, and cloud computing.
A good understanding of modern, cloud centric architectures and microservices provides an advantage.
Systematic problem-solving approach, coupled with strong communication skills, in order to work closely with US & EU teams as well as guide junior engineers, and a sense of ownership and drive.
Ability to handle multiple assignment and perform in a diverse cross-functional team environment.
Preferred Skills & Technologies
Experience with cloud platforms (Azure).
Proficiency in Kubernetes, Terraform, and CI/CD pipelines.
Strong scripting skills in Python, Bash, or similar languages.
Familiarity with monitoring tools (New Relic, Application Manager).
Proficiency in writing and optimizing SQL queries for data analysis and troubleshooting.
Understanding of the Linux operating system, standard networking protocols, and components will be an added plus.
